Frequently Asked Questions (FAQ)
How should I send my watch to you?
First, please email me at TheWatchTech@gmail.com.
I can then give you my mailing address. I recommend packing your watch in a small box and sending
it by USPS Priority Mail with insurance at your discretion.
You can also use UPS or FedEx, but note that I am unlikely to ever receive anything
sent by UPS that requires a signature at my end.
How much is an estimate?
Estimates are provided free of charge, but I do ask to be reimbursed for return postage
if you elect not to have the watch serviced/repaired.
How long will it take?
I am employed full time in a different field and only do watch repair part time, but I
generally return watches sent for service in 3-4 weeks. I invest 2 to 3 hours in
every watch (more for chronographs) and it may take me a few days to acquire necessary
parts. If the workload is high and turnaround time longer, I will advise you up front.
What does service (COA) include?
A COA begins with complete disassembly of the watch and movement. Parts are put
through a series of ultrasonic cleaning machines. Pivots are inspected with
a 10X loupe and burnished if necessary. Jewels and bushings are pegged by hand with sharpened
pegwood. Endshake and sideshake are checked and adjusted as necessary. High quality (Moebius,
PML, Molykote, etc.) horological oils and greases are applied as the watch is reassembled. A
COA includes light case polishing and new generic case back gasket. A new mainspring and additional
gaskets may be installed for an additional charge. More involved case and/or bracelet refinishing
is also available at an extra charge. Following assembly, the watch is tested and adjusted
in multiple positions to ensure adequate balance amplitude, beat, and daily rate.
Do you have any particular specialties?
Yes, American made pocket watches (e.g., Hamilton, Elgin, Illinois, etc.) and vintage chronographs
(e.g., Landeron, Venus, Valjoux, Universal, Movado, etc.) I also have plenty of experience with Omega,
Tissot, and many other Swiss-made brands such as Gruen and Wyler. I have
many genuine parts for these latter two brands.
Do you service and repair Rolex watches?
Yes, but I am not affiliated with or certified by Rolex. However, I have received many requests to repair
older models that Rolex considers obsolete. I offer service and repair for vintage Rolex wristwatches
i.e., those made prior to the mid-1980s. I do not have a Rolex parts account
but many genuine parts are still available through other sources. Please contact me with questions
about your vintage Rolex. For repair of modern Rolex watches, I recommend contacting a certified Rolex repair center.
Do you work on quartz watches?
No. I do not have the proper testing equipment to offer adequate quartz service.
What services are not offered?
I do not work on clocks, quartz watches, tuning fork watches (e.g., Accutron), antique fusees, Hamilton electrics,
or current production wristwatches (such as modern Rolex, Patek Philippe, Sinn, etc.). I do not have
any water proof testing equipment and cannot pressure test a dive watch, etc. I strongly avoid doing
"projects" which involve swapping movements between unlike watches or building watches from parts.
Please note: if I feel that a job or repair is beyond my abilities,
I will simply say so rather than risk damaging the timepiece.
Do you sell watch parts?
Sorryb, but I do not maintain a sufficient inventory of watch parts or offer them for resale.